Customer Support Operations Agent + FreshHub Food Delivery Platform
A complete, custom technology stack for a multi-restaurant hospitality scenario — a multi-tenant ordering platform with real Stripe payments and operations tooling (FreshHub), paired with a separate interactive AI agent demo that shows how an agent layer would handle support, menu intelligence, and personalization. Built end-to-end by Khoda Consulting. No packaged ordering platform or white-labeled software.
Build the entire technology stack from scratch
Khoda Consulting built FreshHub to model a common problem end-to-end: a multi-restaurant hospitality operation that needs to modernize without generic SaaS tools — a fully custom, owned technology stack that can grow with the business and treat AI as a first-class capability. The platform is real and production-grade; the operator scenario below is the use case it was built to solve.
Two builds — a platform and an agent.
Rather than stitching together existing tools, Khoda Consulting built both pieces from scratch: a production-grade commerce platform (FreshHub) as the foundation, and a separate interactive AI agent that demonstrates how an operations layer would work. They are independent builds — the agent demo is not wired into the live platform.
Multi-tenant ordering platform — custom menus, Stripe payment processing, role-based admin, real-time order management, Google Places onboarding, and scheduled pickup with hours validation. Built end-to-end and production-ready; not yet live, and contains no AI layer.
Multi-tool AI agent built on Claude — autonomous customer support, menu description generation, review response drafting, onboarding guidance, and personalized recommendations. A separate, live interactive demo running on simulated order data to show how an agent layer would operate; it is not integrated into the platform.
How the full stack is built
The platform runs on a 7-layer architecture spanning the commerce foundation and AI layer — from customer ordering through payment processing, operations management, and autonomous AI tooling. Each layer is independently deployable and replaceable.
Five tools, one agent
Each tool is defined with a JSON schema that Claude uses to reason about when and how to call it. The agent selects the right tool — or sequences multiple tools — based on the user's request.
Multi-turn reasoning in action
The agent handles complex multi-step requests in a single thread — calling multiple tools, feeding results back into Claude's context, and synthesizing a single coherent response.
How the agentic loop works
Technology used
What the build shows
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Khoda Consulting designs and ships AI agents, data pipelines, analytics tools, and ML solutions for growing businesses.